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Network Update
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Network Update - Upstream Fibre Restored!
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Skyband has together with its partners successfully commissioned a second submarine fibre link on SEACOM between Maputo and London which is now being used to restore our full upstream fibre capacity.

Here is the latest news regarding the EASSy submarine fibre cut still affecting other providers in Malawi and the region:

"The cable ship, Raymond Croze, based in the Mediterranean Sea, was mobilized for the repair on the 21st February, 2012. As the fault location is approximately 342km from the Djibouti cable station, between repeaters R4 and R5, the ship must pass through the Suez Canal.
Repair Plan Of Works (POW): It is estimated that the cable ship will reach the repair ground on the 16th March with an ETR of 21st March, 2012.
"

If you have any questions or would like assistance, please do not hesitate to contact our helpdesk.

For the latest information and updates please follow us on our Facebook and Twitter pages:

Facebook - https://www.facebook.com/SkybandMalawi
Twitter - http://www.twitter.com/SkybandMalawi

We thank you for your continued support.

Skyband Management

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Skyband Helpdesk
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Skyband is continually striving to improve the level of customer care and support that it provides to its clients, and in so doing, we have established an online helpdesk system. For support, simply send an email to support@skyband.mw or log onto http://helpdesk.skyband.mw and submit a ticket online or call us on the numbers below:

Blantyre: 01820200 or after-hours on 0999070322
Lilongwe 01756558 or after-hours on 0999787787

Please ensure that when reporting a technical fault that you receive a ticket or reference number, this will enable you to track your support calls and allow you to easily refer to support incidences in the event you need to follow up.

 
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Copyright © 2011 Skyband Corporation Limited. All Rights Reserved.
Ground Floor, Delamere House, Blantyre, Malawi
Tel: +265 (0) 1 824244 or +265 (0) 1 756559
www.isurfskyband.com | sales@skyband.mw

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